Delivery & Shipping Policy

Overview

  • Orders are typically processed within 1–3 business days after payment is received and verified.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may vary during peak periods, product launches, or promotional events.
  • Customers will be notified if an item is out of stock or if there is an unexpected delay.

Delivery Timeframes

Coffee Machines & Equipment
  • Standard delivery: 5–15 business days after order processing.
  • Large or specialty equipment may require additional handling and transit time.
  • Custom, special-order, or commercial equipment may have longer lead times, which will be communicated at the time of purchase.
Coffee, Cleaning Products & Consumables
  • Standard delivery: 2–7 business days after order processing.
  • Delivery times may vary depending on destination, carrier schedules, and product availability.
  • Customer will be notified if products are out of stock coming from an out of country source
Replacement Parts & Maintenance Supplies
  • In-stock parts and supplies are generally shipped within 1–2 business days and delivered within 2–7 business days.

Service & Maintenance Appointments

  • Service, repair, installation, and preventive maintenance visits are scheduled separately from product deliveries.
  • Appointment availability depends on technician schedules, service location, and parts availability.
  • Customers will receive confirmation of scheduled service dates and estimated arrival windows.
  • The service provider has a right to cancel or edit the appointment time with a 12 hour notice.

Shipping Carriers

Carrier selection is determined based on product size, weight, destination, and service requirements. We may use reputable shipping providers, including but not limited to:

  • UPS
  • FedEx
  • DHL
  • USPS
  • Specialized freight carriers for large commercial equipment
  • Regional freight and courier services

Domestic Shipping

  • We provide shipping throughout our domestic service areas.
  • Delivery times are estimates only and are not guaranteed unless expressly stated.
  • Additional shipping charges may apply for remote or difficult-to-access locations.

International Shipping

  • International shipping may be available to select countries and regions.
  • Customers are responsible for any applicable customs duties, import taxes, brokerage fees, and other charges imposed by local authorities.
  • Delivery times for international orders vary by destination, customs processing, and local carrier operations.
  • Certain products may be restricted from shipment to specific countries.

Shipping Costs

  • Shipping charges are calculated at checkout based on order size, weight, destination, and selected shipping method.
  • Promotional free shipping offers, when available, apply only to qualifying orders and destinations.

Order Tracking

  • Once an order ships, customers will receive a shipping confirmation email containing tracking information.
  • Tracking details may be used to monitor shipment status directly through the carrier's website.
  • Please allow up to 24 hours for tracking information to become active after shipment notification.

Delivery Delays

We are not responsible for delays caused by carriers or circumstances outside our control. While we strive to meet all estimated delivery dates, delays may occur due to:

  • Weather conditions
  • Carrier disruptions
  • Customs processing
  • Supply chain issues
  • High order volumes
  • Events beyond our reasonable control

Delivery Inspection

Customers should inspect all deliveries upon receipt.

  • Any visible shipping damage should be noted with the carrier and reported to us as soon as possible.
  • Claims for damaged, missing, or incorrect items should be submitted within 3 days of delivery.
  • Timestamp to pictures must be taken of any damage to the package or its contents at the time of delivery.

Failed Deliveries & Incorrect Addresses

  • Customers are responsible for providing accurate shipping information.
  • Additional shipping fees to the customer may apply if an order must be re-shipped due to an incorrect address or failed delivery attempt.
  • Orders returned to us by the carrier may be subject to restocking and return shipping charges.

Contact Us

If you have questions about shipping, delivery status, service scheduling, or order tracking,please contact our customer support team for assistance.

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